Insurance, retirement planning, and wealth building are matters of trust. Respecting the personal rights of our customers and partners is a core principle at Allianz. This of course also applies to the handling of your personal data collected from visits to our websites.

Responsible party for data processing on this website:

• Allianz Kunde und Markt GmbH
• Königinstraße 28, 80802 Munich
• Phone: +49 6157 914 78 50
• Email: [email protected]

You can contact our Data Protection Officer at the above address with the note "To the Data Protection Officer" or by email at [email protected].

The right to informational self-determination is derived from the general right of personality and is protected by laws such as the EU General Data Protection Regulation (GDPR), the German Federal Data Protection Act, and the Telemedia Act. Our online presence complies with these legal requirements.

• You can browse all public Allianz websites anonymously.
• We disclose when personal data is collected and for what purpose.
• You decide which personal data we may receive and how we may process it.
• We respect your data protection rights, particularly your right to access stored data.
• Our employees are bound to confidentiality.
• Our technical and organizational security measures meet current industry standards.
• Compliance with data protection principles is ensured by our internal Data Protection Officer and auditing department.

Certifications:

Allianz has once again successfully received TÜV certification for "Data Protection" across product lines including property, liability, life, and health insurance. The TÜV seal also applies to the recruitment process via careers.allianz.com, confirming our high standards in handling customer data.

As an internet user, you have unrestricted access to all public Allianz websites.

Access to certain areas is reserved for users with special authorization. These areas are designed for:

• E-business transactions that require a heightened level of security.
• Applications intended for customers, agents, consumers, and other closed user groups.

Data Subject Rights:

• You can request information about the personal data stored about you.
• You may request correction or deletion of your data under certain conditions.
• You may also have the right to restrict processing and to receive your data in a structured, commonly used, and machine-readable format.
• If you have given consent for specific data processing purposes, you can withdraw it at any time with future effect.
• You may contact the relevant data protection authority: Bayerisches Landesamt für Datenschutzaufsicht, Ansbach.

Right to Object:

• You can object to your data being used for direct marketing at any time.
• If your data is processed to protect legitimate interests, you may object based on reasons arising from your specific situation.

Your Self-Protection Options:

• Anonymity: You can browse Allianz public websites without revealing your identity. Tools such as calculators and forms can be used without disclosing personal data.
• Pseudonymity: You may use a contact form with only an email address; Allianz will not determine the email owner’s identity.
• Voluntariness: No automated processing of your personal data occurs without your explicit consent.
• Advertising by Agents: If your Allianz advisor saves your address, you will be informed. You can revoke this permission anytime.
• Advertising by Allianz Group: You may object to the use of your data for internal promotional purposes.
• Access Protection: If you are part of a user group, access is password-protected and data transmissions are encrypted. Transaction processes may be secured with TANs.

If we wish to process personal data from your website visit, we will inform you. You decide what personal data we receive and how we may process and use it.

On public Allianz websites, we only collect personal data if you voluntarily provide it or explicitly consent. This typically happens when generating a personalized product offer.

Information provided in an application to conclude an insurance contract will be stored by the Allianz company you selected.

As part of the mobile agent search, you may find your representative either by entering a desired destination or by enabling location services. Location-based data (GPS coordinates) is transmitted from your device to the Allianz search service only with your consent, which you may revoke at any time.

Entries submitted through the desktop portal for damage reporting are converted into internal Allianz messages used for claims processing or follow-up contact with you or the customer.

Calculation data is used to display accurate results and for statistical purposes. If you continue your entry with the request for a personalized result, the required data will be retained accordingly.

Other data from previous website visits is used for statistical analysis or automatically deleted.

Within closed user groups, data is collected for personalized processing only when required for the contractual or trust-based relationship, or when you have explicitly consented electronically or in writing (e.g., in a product application).

Our data processing fact sheets explain how data is processed and, where applicable, passed on to third parties within the relevant business area.

Technical Data Collected During File Downloads:

• Page from which the file was requested
• Name of the file
• Date and time of the request
• Amount of data transferred
• Access status (e.g., file delivered, file not found)
• Description of the browser type used

Data Concerning Minors:

• We knowingly collect personal data about minors only from legal guardians, and only if required to fulfill a contractual relationship.
• Agents may only collect minor-related data with consent from guardians.

Accuracy and Retention:

• We correct and complete stored data as soon as we are notified of any changes.
• If you are part of a closed user group, you can directly influence the quality of your personal data.
• Data from your website visit is only stored as long as necessary for the stated purposes or until legal/contractual retention periods expire.

Call Recordings:

• If you consent at the start of a call to recording for employee training and service quality improvement, the call will be recorded.
• If you revoke consent, the recording will be deleted immediately.
• If not revoked, it will be stored for 30 days and then automatically deleted.
• If you give consent during the call for documentation purposes in relation to contracts, the recording will be stored as long as the contract is active and beyond, for legal obligations (e.g., retention periods).

No Sale or Rental of Personal Data:

• We do not sell or rent personal data to anyone outside Allianz Germany Group — not even user groups or email lists.
• Internal use for advertising is allowed only if you have not objected.
• Sharing within Allianz Group for advertising is only permitted with your written consent in a product application.
• We comply strictly with data protection and competition laws.

The following companies of the Allianz Germany Group each provide their version of the "Information on the Use of Your Data" for data subjects. These documents explain how data is used for each person's specific role, including:

• Applicants and policyholders
• Insured and to-be-insured persons
• Claimants or injured parties in liability/motor liability cases
• Intermediaries
• Witnesses

These documents detail:

• The purposes and legal basis of data processing
• The categories of recipients of your personal data
• The duration of data storage
• Automated individual decision-making
• Your rights under the General Data Protection Regulation (GDPR)

Links to the individual privacy information pages:

• Allianz Deutschland AG
• Allianz Beratungs- und Vertriebs-AG
• Allianz Lebensversicherungs-AG
• Allianz Pensionsfonds-AG
• Allianz Pensionskasse AG
• Allianz Private Krankenversicherungs-AG
• Allianz Versicherungs-AG
• Allianz Direct Versicherungs-AG
• Deutsche Lebensversicherungs-AG

Internal Privacy Guidelines:

Allianz companies apply the Allianz Binding Corporate Rules—a set of mandatory internal data protection rules. These rules cover the international exchange of personal data between Allianz companies within the European Economic Area (EEA) and those outside of it.

These Binding Corporate Rules also describe your rights in relation to international data transfers and how to assert them or file a complaint.

• Allianz Binding Corporate Rules (PDF)

Allianz companies are required to follow these rules. A current list of Allianz entities committed to these rules is available here:

• Allianz Binding Corporate Rules Companies

Code of Conduct for the Handling of Personal Data in the German Insurance Industry

The insurance industry has always relied on the use of personal data from policyholders. These are processed for applications, contracts, and claims handling; to advise and support customers; assess insurable risks; check benefit eligibility; and prevent insurance fraud in the interest of the insured community. Today, insurers can only fulfill their responsibilities using electronic data processing.

Respecting the right to informational self-determination, safeguarding privacy, and ensuring data processing security are key priorities for Allianz insurers, forming the foundation of trust with our policyholders.

For this reason, Allianz insurers have joined the Code of Conduct for handling personal data issued by the German Insurance Association (GDV) — a voluntary commitment made by German insurers.

All regulations must not only comply with the EU General Data Protection Regulation (GDPR), the German Federal Data Protection Act (BDSG), and industry-specific data protection laws, but Allianz insurers also commit to the principles of transparency, data minimization, and necessity.

The responsible data protection supervisory authorities have approved the Code of Conduct.

The Code ensures that privacy and data security considerations are integrated into the design and delivery of all insurance products and services.

Consent declarations from insured persons are now only required in personal insurance segments (health, life, and accident insurance) where health and confidential data are used.

Insurance, retirement planning, and wealth management are matters of trust. Therefore, respecting the personal rights of our customers is a fundamental principle for us—especially in the handling of your personal data.

To enhance the transparency of our consent declarations, the German Insurance Association (GDV), in coordination with data protection authorities, has developed new principles for the collection, processing, and use of health data and confidentiality waivers. Based on this, a model declaration was created and is now used by health, life, and accident insurers. Allianz has aligned its data usage practices accordingly.

By providing insurance coverage, insurers assume and manage risks in exchange for premiums. To do so, it is necessary to collect and use personal data. This includes data needed for:

• Assessing insurance risk prior to contract conclusion
• Executing the contractual relationship
• Handling claims

View the currently used declaration here:

• Consent to the Collection and Use of Health Data and Confidentiality Waiver

Certain tasks are partially delegated to other Allianz Group companies or service providers. These tasks include:

• Risk assessment
• Claims processing
• Customer service via telephone

These delegated tasks may also involve the handling of health data. Allianz maintains an up-to-date list of the entities and types of organizations that collect and use health and other personal data on its behalf.

Service provider lists of Allianz Private Krankenversicherungs-AG and Allianz Versicherungs-AG:

• Allianz Versicherungs-AG (PDF)
• Allianz Private Krankenversicherungs-AG (PDF)

Current service provider list for: Allianz Lebensversicherungs-AG, Deutsche Lebensversicherungs-AG, Allianz Pensionskasse AG, Allianz Pensionsfonds AG, and Allianz Versorgungskasse VVaG:

• Service Provider List (PDF)

Email Communications

Whenever you send a message to Allianz via one of our websites, the content of the message is cryptographically encrypted. Only the intended recipient can read it. Your provided email address is used solely to reply to your inquiry.

Messages related to customer matters are not sent unencrypted unless you have explicitly consented to this. Sensitive information (such as health data or full bank details) is never sent by email, even with consent. If the content of your message concerns a contractual relationship, the email will be retained.

Before sending an unencrypted email via your internet provider, please be aware that its content may not be protected against unauthorized access or tampering.

Please understand that external service providers who filter incoming emails for spam and malware may have access to your email.

For direct end-to-end encryption with internal contacts, encryption certificates are available at: https://rootca.allianz.com/GDSearch/
(This encryption is based on S/MIME and requires you to also use an S/MIME certificate.)

Encryption

Any interaction on Allianz websites that may involve personal data is automatically encrypted using end-to-end cryptographic methods. The encryption key length is at least 128 bits.

Access Protection at Allianz

The Allianz data processing network is protected from the outside world using a state-of-the-art firewall system. Internal applications are accessible only via a login procedure that requires a user key and password. User rights within applications are restricted according to business needs via authorization systems.

Confidentiality Obligations

Employees of Allianz companies in Germany are bound to various professional secrecy obligations, depending on their affiliation:

• Banking secrecy
• Data secrecy
• Telecommunications secrecy
• Business and trade secrets
• Private confidentiality
• Social confidentiality
• And, where applicable, insurance confidentiality

Data protection officers are also bound by special professional confidentiality obligations.

Where legally required or mandated by court order, Allianz cooperates with the relevant authorities for data disclosure.

The "Allianz Live Chat" feature is available at various points on allianz-kapital.com and in the "Meine Allianz" online portal.

Through the live chat, you will be connected to customer service and can engage in real-time written communication with staff regarding your inquiry. If your question concerns an existing contract, you will be directed to the appropriate customer service department of the respective Allianz insurer.

For documentation purposes, the chat history will be stored in your customer account, provided such an account exists.

Anonymous data, such as the time, date, and the page from which the live chat was accessed, is collected for statistical purposes.

On various product pages and within online application processes, you have the option to switch to an online video consultation. When using this service, you are connected to the digital team of Allianz Beratungs- und Vertriebs-AG for guidance on your desired product — with the option to conclude your contract directly during the session.

The conversation takes place via an encrypted connection to ensure that neither third parties nor our service provider can access the content of the discussion.

The personal data required for video consultation is processed to check technical requirements, establish the connection, and conduct the consultation. The legal basis for this data processing is Article 6 (1) (b) GDPR.

During video consultation, some data is technically generated and stored automatically in log files. This includes your internet service provider's name, IP address, and technical information about the device you use. Besides enabling transmission, these logs are stored for IT security reasons — to investigate misuse — and are also analyzed statistically in a non-identifiable way. This processing is based on Article 6 (1) (f) GDPR, with our legitimate interests being secure service delivery and usage analysis.

We are supported in delivering the video consultation service by a specialized service provider: Voigtmann GmbH, Kieslingstraße 76, 90491 Nuremberg, which is contractually bound to Allianz as a data processor.

Use of Google Maps

This website uses Google Maps to display maps, operated by:

Google Ireland Limited
Gordon House
Barrow Street
Dublin 4
Ireland

By using this website, you consent to the collection, processing, and use of both automatically collected and manually entered data by Google or its partners. See the Google Maps Terms of Use and Google Privacy Policy for more information.

Adobe Analytics for Website Usage Analysis

We use Adobe Analytics (Adobe Systems Software Ireland Limited) to analyze and improve our website. This includes tracking how you reached the site. Data processing is based on Art. 6(1)(f) GDPR.

Adobe Analytics uses anonymized data. No personal user identification or linking with customer accounts occurs. The configuration ensures IP addresses are shortened and anonymized.

Cookies are used for this analysis, and consent is requested when you first visit. You may withdraw consent at any time via cookie settings.

Facebook Custom Audiences

Facebook pixels are embedded to identify you anonymously as a website visitor. If you're logged into Facebook later, a hashed profile is used for ad targeting. Details are available at: Website Custom Audiences and Facebook Privacy Explanation.

Google Remarketing

Google Remarketing (Google Ireland Limited) re-targets ads to users who visited our site. Cookies are used to analyze visits and serve personalized ads. You can disable remarketing via: Google Ads Settings or Network Advertising Initiative Opt-Out.

By using our services, you agree to Google’s data use policies, which are separate from ours: Google Privacy Policy

You can manage cookie and ad preferences at any time: Cookie Preferences

YouTube

This site includes embedded YouTube videos (Google Ireland Limited). Viewing a video sends information to YouTube and may initiate further data processing beyond our control. See: YouTube Privacy Policy

Contentsquare

We use Contentsquare (Contentsquare S.A.S, France) for pseudonymous analysis of website usage via cookies. Information gathered includes OS, page views, interactions (click, hover, scroll), and duration of visits.

More details are available at: Contentsquare Privacy and Security

Processing is based on Art. 6(1)(a) GDPR, subject to your consent.

TikTok Tracking Pixel

TikTok Tracking Pixel (TikTok Technology Limited) analyzes user behavior, measures marketing effectiveness, and helps select targeted ads via Real-Time Bidding. Processing is based on your consent (Art. 6(1)(a) GDPR). Data is transmitted to TikTok as an independent controller.

TikTok’s privacy information can be found at: TikTok Privacy Policy